Privacy Policy

1. Information We Collect

Personal Information

We may collect the following personal information when you contact us or use our services:

• Name and contact details (phone number, email address)
• Property address and location information
• Service history and preferences
• Payment information (processed securely through third-party providers)
• Communication records (WhatsApp messages, emails, phone calls)

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our website
• Referral source and search terms used

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide pest control services, schedule appointments, and follow up on treatments
• Communication: To respond to inquiries, send service reminders, and provide customer support
• Improvement: To improve our services, website, and customer experience
• Marketing: To send promotional offers and updates (with your consent)
• Legal Compliance: To comply with legal obligations and protect our rights

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted partners who assist in our operations (e.g., payment processors, scheduling software)
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets

4. Data Security

We implement appropriate security measures to protect your personal information, including:

• Secure data storage and encryption
• Limited access to personal information by authorized personnel only
• Regular security assessments and updates
• Secure communication channels for sensitive information

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but take all reasonable precautions.

5. Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Opt-out: Unsubscribe from marketing communications at any time
• Portability: Request transfer of your data in a commonly used format

6. Cookies and Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small files stored on your device that help us:

• Remember your preferences and settings
• Understand how you use our website
• Improve website performance and functionality
• Provide relevant content and advertisements

You can control cookie settings through your browser. Disabling cookies may affect some website features.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website with a new "Last Updated" date.

10. Contact Us